Aquí tienes un borrador para tu política de Refund and Returns, adaptada a un marketplace con múltiples vendedores y que ofrece únicamente productos digitales:
Refund and Returns Policy
Effective Date: [Insert Date]
Website URL: https://askforadvice.shop/
Welcome to [Ask for Advice]! We value transparency and strive to provide an excellent customer experience. As our platform offers digital products exclusively, please carefully review this policy to understand how refunds and returns are handled.
1. Digital Products and Refunds
All products sold on [Ask for Advice] are digital goods, including but not limited to eBooks, music, software, memberships, and other downloadable content.
Due to the nature of digital products:
- All sales are final: Digital products cannot be returned, refunded, or exchanged once they have been downloaded or accessed.
- By purchasing a product, you acknowledge and agree that you waive any right to a refund once the product is delivered to you.
2. Vendor Responsibility
[Ask for Advice] operates as a marketplace where independent vendors sell their products. Each vendor is responsible for:
- Ensuring the accuracy of product descriptions.
- Delivering the advertised product.
- Addressing customer inquiries regarding their products.
If you experience issues with a product (e.g., the file is corrupt, incomplete, or not as described), we encourage you to contact the vendor directly using the contact information provided on their store page.
3. Exceptions for Refunds
While refunds are generally not offered for digital products, exceptions may be considered under the following circumstances:
- Technical issues: If the file is corrupt or cannot be downloaded due to a technical error on our platform.
- Fraudulent transactions: If the purchase was made without your authorization.
- Misleading product description: If the product delivered significantly differs from its description.
Refund requests for these exceptions must be submitted within 7 calendar days of purchase to ensure timely review.
4. How to Request a Refund
If you meet the criteria for an exception and wish to request a refund, follow these steps:
- Contact the Vendor: Reach out to the vendor directly for support.
- Submit a Refund Request to [Ask for Advice]: If the vendor does not resolve your issue, email our support team at support@askforadvice.shop with the following information:
- Order ID and date of purchase.
- Vendor name and product details.
- A clear explanation of the issue.
- Evidence supporting your claim (e.g., screenshots, error messages).
Our team will review your request and, if applicable, work with the vendor to resolve the issue. Refund decisions are made at our discretion.
5. Chargebacks and Disputes
We encourage customers to resolve disputes through our support process before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks may result in account suspension or additional fees.
6. Vendor-Specific Policies
Some vendors may have their own refund and return policies that apply to their products. Please review the vendor’s policies on their store page before making a purchase.
7. Contact Us
For additional assistance or inquiries regarding this policy, please contact us at:
[Ask for Advice Support Team]
Email: support@askforadvice.shop
Website: https://askforadvice.shop/